First Citizens is a local, hardworking community bank—investing in local businesses, watching families grow, and enthusiastically partnering of community organizations and events. They’re proud of what they stand for and what they do every day. Frank Reinhard, regional president of Delaware’s location, has a 25-year career as a commercial banker. Frank has been recognized often for his leadership and business expertise, including being named SBA Lender of the Year and receiving a lifetime achievement award from the Delaware Chamber of Commerce. Dana Polhamus, head CSR at the Delaware location, began her banking career in 2017 but has spent over twenty years serving customers and clients in the Delaware/Columbus markets. With clients having access to banking at their fingertips, they often expect instantaneous responses to emails or calls or are seeking one-on-one customer experiences. She proves her dedication to customer satisfaction through her actions, striving to exceed customer expectations by getting to know them and fully understanding their needs. She has worked for over 33 years in customer service and understands customer needs. As their personal banker, Dana makes it a priority to understand her customers’ financial picture so she can help by anticipating their needs.